Senior Business Analyst, Originations, Mortgages

At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are.

We’re on the hunt for an experienced Senior Business Analyst to join Mortgages Originations team.

Our ideal candidate will have the opportunity to work on transformative technology projects and be responsible for ensuring business requirements are clearly interpreted into language that is easily understood by technical and business audience.

You’ll understand business processes and clearly document future state requirements for internal and external development teams. In this role, you’ll lead workshops with stakeholders, analyse complex information, and collaborate with Product Owners and delivery squads to ensure business needs are accurately captured. You’ll also take ownership of understanding the upstream and downstream impacts of any change, supporting the business by ensuring their objectives are met and solutions are aligned across teams and systems.

Ready to make an impact?

What you’ll do

• Collaborate in Agile or hybrid environments, contributing to artefact creation, ceremonies, and iterative delivery.
• Define and document business processes and system requirements, aligning with business goals and technical constraints.
• Quickly develop deep mortgage systems knowledge to support automation and system development initiatives.
• Maintain a clear, up-to-date inventory of requirements and validate technical solutions against business needs, while also ensuring test teams have planned adequate coverage of these requirements in their test strategies and plans.
• Communicate effectively with Product Owners, Customer Journey Experts, and delivery teams to ensure shared understanding.
• Proactively manage risks, support customer experience optimization, and build strong stakeholder relationships.

What we’re looking for

• Hold a degree or diploma in Technology or a related discipline, with over 7 years’ experience in business analysis across process design, requirements gathering, and functional documentation.
• Proficient in MS Office, Confluence, Jira, SQL, and XML analysis, with solid analytical, documentation, and problem-solving capabilities.
• Skilled in working with cross-geographical teams and various SDLC methodologies including Agile and Scrum.
• Excellent communication, influencing, and time management skills, with the ability to translate complex requirements for both technical and non-technical audiences.
• Self-motivated and detail-oriented, able to work independently with minimal supervision while building strong relationships with Business and IT stakeholders.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing rachel.yuen@ing.com.

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

Need more? Rachel Yuen rachel.yuen@ing.com

Applications close on 7th August 2025

#LI-DNI