Sr. Specialist

REQ-10073487
13/01/2025
Customer Loyalty
City of Taguig, Philippines

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Provides detailed and comprehensive support/expertise to 1 or more areas of business by taking on and being responsible for associated organizational/ operational/process management tasks Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a process Closely communicate with internal stakeholders about the identified issues, exceptions and backlogs that need urgent attention, seek and follow through for resolutions in a timely manner. Understands the complex process environment to ensure maximum efficiency Delivers, within a broad and integrated environment, high-quality (custom) solutions for the processing of standard products/files. Is considered as a specialist in a number of processes/products (high risk related) and usually works on a day-to-day basis in an environment of a medium level of complexity with minimal supervision Has knowledge of the latest developments in the internal market and integrates this knowledge into day-to-day activities. Reports deviations to the appropriate person/body. Understands the mission and vision of the company and could integrate this in day-to-day activities or as input for projects. Acts in line with ING rules and policies and monitors compliance with these regulations.

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.