Customer Journey Expert FI Delivery Management

As a Customer Journey Expert within the Wholesale Banking Transaction Services (WB TS) Delivery Management organization, you will be part of Product Area Payments & Channels and will join the Financial Institutions (FI) Delivery team. The FI Delivery team is responsible for the run & change for products such as Correspondent Banking including FI Clearing, Indirect Participation, PSP solutions and contribute to projects such as NextGen and Instant Payments. As a Customer Journey Expert (CJE) you have an end-to-end responsibility for delivering and managing the solutions in systems, services and channels. You have expertise in the areas of technical product development and delivery.

The team

Transaction Services (TS) is one of ING Wholesale Banking core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of Wholesale Banking. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products. The purpose of the TS Delivery Management organization is to make our clients successful by offering them seamlessly integrated TS solutions. We have a global mandate to improve products in such a way that internationally operating clients experience ING as one bank across the entire ING network. We have asset ownership for IT assets in scope and we are responsible for the delivery of services to our clients and stakeholders.

Role and responsibilities

• You report to the Delivery Product Lead FI & Channels
• You collaborate with Product Management and IT to translate business needs into clear, actionable delivery roadmaps.
• You deliver the roadmaps with an end-to-end focus on operational excellence, compliance and client satisfaction through to commercial launch.
• You simplify complex processes and ensure high-quality delivery through rigorous testing and validation.
• You monitor product performance and usage, leveraging data to inform decisions.
• You foster cross-border collaboration and alignment across global teams.
• Together with your colleagues you are responsible for meeting your goals, set on a quarterly basis.
• You share the responsibility with the team to ensure our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance.
• You monitor and communicate in a coherent and transparent manner about the progress of your projects.

What We’re Looking For

• A client-focused entrepreneur with a strong delivery mindset.
• A payments expert with technical acumen and a passion for innovation.
• A simplifier of complexity, driving operational excellence and agile delivery.
• A collaborative team player with strong communication skills and resilience.
• A data-driven decision-maker who thrives in a fast-paced environment.
• A strong communicator that is conscious of the necessity of timely escalation
• A change leader with a strong drive to make it happen

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Bachelor’s or Master’s degree.
• 5+ years of relevant experience.
• Deep understanding of SEPA and International Payments (SWIFT)                      
• Experience with target architecture implementation and Agile Way of Working.
• Strong written and verbal communication in English.
• Experience with working with (external) suppliers.
• Experience with managing projects

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 25+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card (free travelling in the weekends)
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Questions?

Contact the recruiter attached to the advertisement for more information via jeroen.maassen.van.den.brink@ing.com  Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.