Customer Journey Expert (business analyst) My ING application

REQ-10094855
03/07/2025
Customer Journey
Luxembourg, Luxembourg
ING Bank

Apply now

You will work in a Squad within ING's Agile organization and you work with other experts to achieve the Squad's mission.

Your key activities:

Deliver My ING projects, such as Instant Payment journey, My ING reboot and web-app Touchpoint, Meeting V2 (make an appointment journey) and other customers improvements,
Prepare functional specifications to guide development teams and ensure alignment with business requirements,
Work closely with Tech and test improvements to ensure successful solution implementation,
Contribute to all sprint events (planning, refinements, retrospectives, demos),
Dealing with the most urgent incidents and improvement needs,
Contribute a safe and secure application by supporting DORA and risk initiatives.

Apply now

Your place of work Explore the area

Questions? Just ask
Inès Laghouati

Ask by email

Apply now

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.