IT Application Support Lead

In your role as a chapter lead you will guide your chapter according to the common purpose you will set. You will coach and develop your fellow engineers to get the best out of them and yourself every day.

The team

The squad consists of highly skilled engineers with in-depth knowledge. We want to extend the squad with someone that will help us raise and speed up the quality, resilience, reliability and automation of their delivery.

Roles and responsibilities

You will be responsible for the maintenance, development and improvements of the team’s delivery. Next to this you will play a crucial role within the development of the chapter members that you will be responsible for. You will be part of the MT of the IT Services Supercircle.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

To be able to execute this job to the fullest we expect your backpack to contain:

• Lead and manage the IT operations team, including recruitment, training, performance evaluation, and career development.
• Oversee the management and maintenance of all IT infrastructure, including servers, networks, storage, and enterprise applications.
• Ensure high availability and reliability of IT systems through effective monitoring, maintenance, and support strategies.
• Develop and implement IT operational policies, procedures, and best practices to optimize efficiency and performance.
• Collaborate with other IT and business teams to ensure seamless integration and support for various IT initiatives and projects.
• Manage IT incident and problem management processes, ensuring timely resolution and minimal impact on business operations.
• Oversee the implementation and management of IT security measures, ensuring compliance with security standards and other requirements.
• Conduct regular reviews and audits of IT operations to identify areas for improvement and implement corrective actions.
• Manage vendor relationships and contracts, ensuring the delivery of high-quality services and support.
• Lead IT operations projects, including system upgrades, migrations, and the implementation of new technologies.
• Prepare and manage the IT operations budget, ensuring cost-effective use of resources.

Your education and background:

• Fluent in English
• Minimum 3 years of experience in IT support field, including at least 3 years of people management
• Service mentality and passion for working in an innovative team
• Fast learning, you watch trends in your area and are not afraid of applying new technologies and solutions
• Passionate about your field of expertise and ambitious, you want to grow as a person and professional
• Entrepreneurial work style, in which they regularly step “outside the walls” of your role to drive innovative thinking and practice

Wage (gross)

3.400 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office