SSI Sourcing and Contracting Specialist (data, KPI and reporting)

The expected salary for this position: 7100 - 12000 PLN

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

We are looking for you if you:

• Have >3 years in similar area, preferably at a strategic level in an international financial services provider organization
• Have knowledge about sourcing, way of working (e.g Agile) and is familiar with the IT area
• Have significant knowledge in reporting set up when making use of various sources
• Have experience working with onshore and offshore teams, cross country collaboration and cross functional teams
• Have strong knowledge of Excel and Power Query and/off Power BI, other reporting tools
• Have significant experience with clear communication, escalation and program interventions
• Master English business language/communication (spoken as well as written)
• Have analytical (quantitative/ qualitative) approach
• Have facilitation and influencing skills
• Have excellent communication skills
  • ability to present formal /informal findings in a clearly defined and persuasive manner
  • ability to design and facilitate a clear improvement plan with all stakeholders
• Have ability to deal well with ambiguity and new content in a very broad range of situations
• Have ability to function effectively individually as well as in a group
• Emotional resilience and confidence: adapts easily to new environments, remains calm, and continues to perform under pressure; talks openly and honestly; gives and acts on constructive feedback

Your responsibilities:

Contract KPIs

• Facilitate and drive several key processes for risk, compliance, and reporting
• Specific responsibility is to setup, evolve and execute the comprehensive KPI framework agreed with our (Strategic) System Integrators. Based on received input, create proper analysis, and action plan and align with the business organization and external (SSI) suppliers
• Run KPI (MS) Survey’s across the global ING Tech domains, analyze the results and prepare communication pack (ppt)
• Update KPI metrics as needed to reflect business priorities and contract changes
  

Reporting:

• Guide and support ING and (Strategic) Suppliers stakeholder in the whole process: shared objectives, shared tooling, timely and adequate reporting are key in monitoring our progress against the objectives and contractual commitments
• Provide qualitative reporting for sourcing governance and present the reporting towards ING stakeholders as well as (Strategic) Suppliers
• Establish a clear communication path and facilitate transparent reporting together with the Portfolio Manager(s), Global Sourcing and Category Experts, (Strategic) Suppliers and ING internal organization (countries and domains)
  

Governance and stakeholder management:

• Support the Global Expert Lead SSI services and Portfolio manager(s) with development of various templates
• Support global sourcing lead and Global Sourcing and Category Experts with regular sourcing governance and reporting
• Support contract management with SSI suppliers, ensuring compliance and value delivery
• Support sourcing with non-SSI, specific skills (niche) suppliers, ensuring best terms and conditions
  

Surveys:

• Design, execute, and manage stakeholder and partner satisfaction surveys, ensuring alignment with contractual KPIs and organizational objectives
• Analyze survey data, calculate participation rates, and generate actionable insights and reports for leadership and partner review
• Collaborate with internal stakeholders (e.g., CIOs, hiring managers, HR, sourcing teams) to ensure accurate participant targeting and high response rates 
• Present survey results and recommendations to management, partners, and relevant boards, facilitating discussions on performance improvement and contract negotiations
• Oversee the use of digital tools (e.g., Microsoft Forms, Excel) for survey distribution, data collection, and reporting, ensuring data integrity and confidentiality
• Monitor compliance with survey frequency and participation thresholds, and initiate follow-up actions when KPIs fall below agreed standards
• Drive continuous improvement by updating survey methodologies, refining KPIs, and tracking the implementation of recommendations

Information about the squad:

Group Technology Procurement Category forms part of the Group Procurement organization, it’s lead by Head of Group Technology Procurement. Category Management is a critical procurement discipline within Procurement Organisation to ensure ING achieves best value for money when it comes to procuring its goods and services. It is a well-established, comprehensive, and marketing leading procurement approach that considers ING’s organisational goals, technology strategy, objectives , and requirements, as well as the technology market conditions and innovations, to ensure the most cost-effective, innovative and efficient procurement of goods and services. Technology category consists of Global Category Leads, Sourcing and Category Experts, Sourcing and Contracting Experts, Sourcing Project Managers and SAM team.

In this pivotal role where you’ll join a newly formed, high-performing team of specialists. Reporting directly to the Global Expert Lead SSI services, you’ll have the opportunity to support strategic decisions and deliver results that matter on a global scale. The Global SSI Services team ensures the effective execution of SSI sourcing across all ING countries and tech domains by actively managing the global SSI procurement portfolio. They develop and deliver the long‑term category strategy, oversee transitions to ING Hubs or strategic partners, and ensure alignment with the ING Way of Working. The team drives sourcing excellence and supplier performance through hands‑on guidance, demand coordination, risk and quality control, and real‑time reporting. They also maintain strong relationships with strategic suppliers and internal stakeholders, ensuring contracts are executed properly while fostering an innovative, collaborative partner ecosystem.

The role naming convention in the global ING job architecture will be “Sourcing & Category Management Expert III”