Business Manager Global ING Hubs COO

ING Hubs Poland is hiring!

We are looking for a committed, highly organized, and delivery-oriented Business Manager to work closely with the COO team. The COO for ING Hubs coordinates and oversees the strategies and initiatives of Change (incl. Transition) and Transformation, Consulting, Service Management & Customer Experience, Process Management, Operational Design Control and Resilience, Reporting& Data Insights and Real Estate& Facility Management (incl. Health and Safety).

We are looking for you if you:

• Have a good knowledge of and experience with at least three of the following expertise areas: Strategic planning, Communication, Data analysis, Reporting, Change management, Project Management, Cultural and behavioural awareness

• Have a stakeholder oriented approach

• Use creativity to come up with fresh ideas and solutions

• Places challenges in a broader framework for analysis and judgement

• Understand and is able to work within the context of political relationships in the organisation

• Have a high degree of accuracy

• Are able to work both independent and as a team member. You need to be able to manage your own work and set your own priorities.

• You take it on and make it happen!

You’ll get extra points for:

• Applying knowledge to organisational demands

• Using the network and takes initiative to create opportunities

• Ability to persuade people

Your responsibilities:

The main focus of this role is to support the global COO of ING Hubs and COO team in achieving the key strategic actions and goals that have been set up. This role also contributes to structuring the direction for COO for the next 2-3 years and will work closely with lead experts in the domain and across ING Hubs.

The main activities in scope for this role are the following:

General management:

• Constant review and monitor the progress of COO planning and roadmap implementation

• Organize twice a year partnership and prioritization sessions with other CoEs and relevant departments within or outside HR

• Coordinate COO Dynamic plan and budgets yearly planning

• Tracking and monitoring the COO baseline budget

• Coordinate the QBR and QPR submissions

• Coordinate the Focus areas meetings

• Track and monitor the risk and controls associated with the COO function and ensure that there are mitigation actions put in place for each of the identified risks

• Act as a liaison between the COO, other departments, and external stakeholders to ensure clear communication and alignment on objectives

Data and analytics:

• Collect, analyze, and interpret data to provide actionable insights that support the COO's decision-making process

• Contribute to the development and implementation of strategic plans by providing data-driven recommendations and insights

• Coordinate the creation of the storyline for all the initiatives within COO and their positioning in the broader organizational context

Information about the team:

The COO team as part of Global COO department of ING Hubs. COO ING Hubs enables our organization to consistently enhance business impact by leading transformation and continuously innovating how we operate, all while ensuring safety and security.

The role naming convention in the global ING job architecture will be "Business Manager I".