Circle Lead Mortgages Origination

Do you have a passion for positively surprising our customers in their ‘living’ customer journey? Are you a team player who brings positive energy, takes ownership, acts when things go sideways, and is eager to continuously improve? If so, we want you to lead one of our Circles!

Who are we?

Our customers are supported by a mortgage advisor when searching for a new home. They submit their mortgage applications to our mortgage underwriters in our Super Circle (SC) Mortgages Origination. Our purpose is to help our customers in realizing their living dreams in a carefree manner. We are committed to exceeding customer expectations at every step. Our culture is collaborative and we are driven by making a real difference for our customers.

What do you bring as a Circle Lead?

As a Circle Lead you are responsible for a circle of ~35 members divided across 2 teams. These self-driving teams are responsible for delivering excellent service to our customers in the most efficient way. You play a critical role in this. You build and manage a team that delivers maximum results. Because, you help the team and its’ members to improve, you bring us closer to that dot on the horizon and proudly represent your teams to our stakeholders.

You deliver results together with your teams because you understand the context they operate in and because you codevelop the strategy and know what it requires of your teams. You unite your teams by creating a clear framework that allows all members to flourish. As a leader you challenge your teams to maximize their performance by asking the right questions at the right time, help them overcome obstacles, and support them in adopting new solutions and ways of working. Your combine all available data with the knowledge of your people to take the lead.

In a broader context, you will be the link to a broad set of stakeholders (Tribe, Sales, Risk parties, External mortgage advisors). You will codevelop our strategy and our goals and push for results across all stakeholders. You take ownership, are resourceful, bring structure, unite people and safeguard our interests.

In addition to this we require:

• A completed university education and Wft Basis (or prepared to achieve this within 3 months)
• Relevant managerial experience
• Knowledge of banking procedures, tooling and servicing concepts
• Strong customer focus
• Experience in pushing for results based on quantitative and qualitative data
• Experience in realising change in culture and context

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here:

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!