Site Reliability Engineer - Observability @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

The SRE team is responsible to roll-out the SRE (Site Reliability Engineering) practices to improve the reliability of Critical Business Services for ING Bank Romania. The SRE team is responsible for defining, introducing, and promoting SRE processes and practices like Observability, Incident & Problem Management, Capacity & Performance Management, IT Service Continuity, Well-Architected Review Framework, Operational Resilience & Reliability Testing, Release Procedures & Change Management, Reliability reporting & error budgeting, etc.

This role is responsible for ‘Observability’ to ensure full visibility into system health, proactive risk identification, and highly efficient incident response.

As part of the SRE team, you will:

• Develop, innovate, mature & implement Observability practices and related operational processes in close cooperation with the Global SRE Observability domain.

• Adopt global standards for Observability and ensure proper documentation, training material, and knowledge artifacts are available for the engineering community within ING Bank Romania.

• Act as the Observability expert for operational activities involving critical applications and infrastructure, including participating in global incident investigations, supporting root‑cause analysis with high‑quality telemetry insights, and advising on weaknesses and improvements across Tech domains.

• Contribute to the end‑to‑end reliability strategy through continuous improvement of monitoring coverage, alert efficiency, platform scalability, and telemetry data quality.

Your day-to-day

The initial focus will be to lead the implementation of Global Observability standards and tooling within ING Bank Romania, ensuring alignment with global platforms and strategies. The rest of the activities include

• Perform Observability maturity assessments, identify gaps in logging/metrics/tracing/alerting practices, document findings, and ensure improvement items are prioritized and implemented.

• Drive adoption of global SRE Observability best practices by collaborating with Tech teams to standardize dashboards, alerts, instrumentation patterns, and telemetry pipelines; ensure proper documentation is created and maintained.

• Improve service resilience by designing and implementing high‑quality observability for Critical Business Services, enabling proactive detection of risks and faster incident response.

• Provide technical expertise in solving complex reliability issues where Observability tooling or insights are required.

• Guidance for Observability KPIs, SLIs/SLOs and ensure their integration into local and global dashboards.

• Ensure accurate reporting and data quality for Observability metrics, contributing feedback to global tooling teams where needed.

• Identify tooling or process improvements and drive their adoption (e.g., alert noise reduction programs, dashboard unification, MTTD/MTTR improvements).

• Build automation for monitoring setup, alert provisioning, and telemetry configuration where possible.

• Participate in Postmortems when Observability impacted the detection, diagnosis, or resolution of an incident and provide actionable feedback.

• Participate in global Observability guilds and contribute to advancing global standards.

• Build and maintain the local Observability roadmap based on Global SRE Roadmaps.

• Collaborate with Global SRE Observability teams and contribute to enhancing tools, processes, and knowledge globally.

What you bring to the team

• Education: Bachelor’s or master’s degree in computer science, information systems or a related discipline.

• Experience: 7–10+ years of experience in software engineering, IT operations, platform engineering, or SRE roles.

• Technical Skills:

• Strong hands‑on experience with Observability tools, telemetry instrumentation, and monitoring/alerting architectures.

• Strong understanding of the full technology stack (infrastructure, networking, backend services, APIs, front‑end layers).

• Expertise in Observability domains: metrics, logs, distributed tracing, alerting, synthetic monitoring.

• Tools: Prometheus / Grafana, ELK / Elastic / Kibana, Tracing technologies (Open Telemetry, Jaeger, Zipkin), Alerting engines (Alert manager or equivalent).

• Solid understanding of system design for scalable and reliable services.

• Working knowledge of Cloud platforms: ING Private Cloud or public clouds (Azure, Google Cloud).

• Familiarity with containers, Kubernetes, and CI/CD tooling such as Azure DevOps.

• Experience with SRE methodologies, IT compliance and security best practices, and DevOps culture.

• Familiarity with ITIL processes and ITSM tools (ServiceNow, Azure DevOps).

• Excellent analytical and debugging skills using telemetry data.

• Ability to promote Observability concepts across the organization and influence adoption.

• Strong communication and stakeholder management skills.

• Nice to Have

• Hands‑on experience with automation and scripting (PowerShell, Bash, Python, Ansible, Azure Pipelines).

• Experience in capacity monitoring, performance engineering or APM tools (Dynatrace, Datadog, AppDynamics).

• Experience with project management or leading cross‑team improvement initiatives.

• Experience instrumenting applications with OpenTelemetry SDKs or similar frameworks.

What we offer

• Impactful work in a fun and collaborative environment.

• Open-concept offices designed for both teamwork and relaxation.

• Corporate events and social gatherings.

• Hybrid way of working with flexible working schedule and short week options.

• Monthly budget on Benefit platform.

• Extra annual leave days depending on the total length of working experience.

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications.

• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.

• Context to make an impact through Sustainability and Corporate Social Responsibility projects