Sr. Product Manager | Lending Brokerage Area @ING Bank

Mission

Our mission is to pioneer innovative lending and insurance solutions that empower customers to confidently explore and use our products through the simplest and most intuitive digital experiences. As a Senior Product Manager, you will play a key role in shaping, managing, and evolving the Retail Lending portfolio, ensuring that ING delivers best‑in‑class credit products and seamless end‑to‑end processes for customers and credit brokers.

About the team

Our tribe pioneers innovative lending and insurance solutions, empowering clients to navigate their financial journeys with confidence, fostering prosperity and peace of mind for all.
We are committed to designing simple, intuitive, and customer‑centric experiences that make credit products accessible and transparent across all channels.

The squad’s immediate objective is to enhance clients’ access to e‑brokerage, enabling them to obtain mortgages through brokers directly via the Home’Bank application. We work closely with cross‑functional partners to deliver seamless digital journeys that support both customer needs and business ambitions.

Your day to day

In this role, you will be responsible for the full lifecycle of Retail Lending products and processes, ensuring that our value proposition remains competitive, compliant, and customer‑centric.

Your key responsibilities include:

• Acting as a key contributor in managing the Retail Lending product portfolio and the relationship with credit brokers, ensuring the achievement of business objectives (profitability, market share, volume growth).
• Owning and delivering product and process enhancements as required by stakeholders.
• Designing, maintaining, and optimizing credit origination processes across channels (ING channels & brokers).
• Coordinating functional and user acceptance testing for product and process changes, as well as for related applications.
• Managing operational risks connected to lending processes.
• Ensuring full compliance of products and processes with internal/external regulations, risk policies, and legal requirements.
• Maintaining effective communication flows across all involved teams to secure smooth implementation of projects and daily operations.
• Building strong relationships with business stakeholders and support teams (Risk, IT, Marketing, Operations), actively managing service-level agreements.
• Providing expert support for product‑related issues, customer scenarios, and process improvements.

What you bring to the team

• University degree in Economics; Finance & Banking is an advantage.
• Solid experience in Retail Lending (knowledge of credit origination/brokerage processes is a plus)
• Minimum 3 years of experience in Product Management (preferably in Retail Banking).
• Proven ability to coordinate and deliver product/process initiatives end‑to‑end.
• Experience working with credit brokers is a strong plus.
• Strong stakeholder‑management skills and the ability to influence across teams.
• Analytical mindset, autonomy, curiosity, and a strong drive for results.
• Excellent communication and presentation skills.
• Team‑oriented mindset and ability to work in a fast‑changing environment

​What we offer

• Impactful work in a fun and collaborative environment.
• Open-concept offices designed for both team work and relaxation.
• Corporate events and social gatherings.
• Hybrid way of working with flexible working schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave days depending on the total length of working experience.
• Growth opportunities through upskilling/reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, trainings and certifications.
• Possibility to access internal roles, International Short-Term Assignments or Long-Term Assignments.
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.

Job Application Safety Reminder

We’re seeing an increase in fraudulent job offers. To protect yourself, please:

• Apply only via official ING platforms (ING uses Workday as its recruitment system).
• Verify the sender’s email — it should only come from @ing.com or @myworkday.com.

Know that ING will never request payments or banking details during the recruitment process.

How to Apply

Click “Apply” on our careers site and submit your application through Workday. We’re excited to meet you!

Discover ING Bank Romania 

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large. To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses. ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking. 

Join us!