Customer Insights Analyst

At ING, we’re passionate about making banking simple, smart, and customer centric. As Australia’s most recommended bank, we pride ourselves on challenging the status quo and using data to continuously improve how we serve our customers. This role sits within our Product Analytics Centre of Excellence, a team at the forefront of driving data-led decision making across the business. 

As a Customer Insights Analyst, you’ll play a key role in shaping product strategy by turning complex data into clear, actionable insights. Working closely with product, pricing, and performance teams, you’ll help uncover opportunities, optimise outcomes, and influence decisions that directly impact customer experience and business performance.  

If you enjoy solving problems, working end-to-end, and seeing your insights drive real change, this is a role where you can make a tangible difference. 

What you’ll do

• Deliver end-to-end analytics—from data sourcing and modelling through to insight generation and visualisation  

• Build and maintain dashboards and reporting to monitor product performance and identify key trends  

• Develop predictive models and forecasts to support optimisation and future decisioning  

• Partner closely with product and business stakeholders to translate data into actionable recommendations  

• Continuously improve analytics, reporting, and data processes to drive better customer and commercial outcomes 

What we’re looking for

• Exceptional experience with SQL, SAS and data manipulation tools, with exposure to Python or similar for modelling (Python is nice to have) 

• Proven experience building dashboards and visualisations (e.g. Tableau, Power BI - nice to have)  

• Pragmatic and outcome-focused, with the ability to navigate complex data and isolate key trends that drive clear, actionable insights  

• Excellent stakeholder management and communication skills, with the ability to simplify technical concepts  

• Proactive, curious, and commercially minded, with a passion for using data to drive impact 

What’s in it for you?

• Discounted ING Health Insurance 

• An additional Rest Day to support your wellbeing 

• An IMPACT Day to volunteer on approved sustainability activity 

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sounds like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) 

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?

Contact: Skye Griffiths on skye.griffiths@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close 10 June 

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