Fraud Product Expert BE

Fraud Management Product Expert (FMPE) — Job Description

Job Purpose

The Fraud Management Product Expert (FMPE) acts as the linking pin within the Tribe, serving as the single point of contact (SPOC) for their assigned fraud domain both internally and externally. The role ensures effective fraud management by developing and delivering relevant products and services to minimize fraud impact on the organization and its customers. The FMPE combines deep domain expertise with stakeholder management, risk assessment, and communication skills to maintain compliance and operational excellence.

Key Responsibilities

Fraud Domain Expertise

• Serve as SPOC for the assigned fraud domain (non-financial, lending, internal fraud, cards, payments).
• Monitor fraud trends, external indicators, and regulatory changes to adapt detection strategies.
• Collaborate with squads on Fraud Customer Journeys and Employee Journeys to ensure compliance and awareness.

Stakeholder Management

• Build strong relationships with internal Tribes delivering products/services to minimize impact on fraud detection.
• Act as process owner for proposed changes, assessing regulatory and operational implications.
• Communicate effectively with external stakeholders (e.g., regulators, law enforcement, industry bodies).

Risk Assessment & Compliance

• Perform risk assessments and contribute to common frameworks for fraud risk management.
• Ensure alignment with evolving legal frameworks and industry standards.
• Fraud SPOC for PARPs linked to the product line

Product Development & Innovation

• Contribute to developing new fraud management products and services.
• Support continuous improvement and innovation in fraud detection processes and tools.

Data Analysis & Reporting

• Collect and analyze fraud-related data to identify trends and support decision-making.
• Provide reports and insights to internal and external stakeholders.

Communication & Representation

• Represent the organization in external forums, conferences, and media when required.
• Deliver presentations and written communications to customers, regulators, and global teams.

Required Competencies

Behavioral

• Collaboration and stakeholder engagement
• Effective communication (oral and written)
• Customer orientation
• Decision-making under complexity
• Adaptability and resilience
• Innovation mindset

Technical

• Fraud risk management
• Data analysis and visualization
• Compliance and regulatory knowledge
• Process modeling and improvement
• Agile way of working
• Basic IT security awareness

Education & Experience

Education: Bachelor’s degree (or equivalent) in a relevant field.

Experience:

• Minimum 4–6 months in operational or administrative processes.
• Prior exposure to fraud management, risk assessment, or compliance preferred.
• Media training and public speaking experience is a plus.

Additional Information

• Ability to act as backup for other FMPEs within the Tribe.
• Willingness to undergo media training and represent the organization externally.
• Familiarity with fraud detection tools (e.g., RiskShield, FCM) and data platforms (e.g., DAP) is advantageous.