Customer Journey Expert – Test manager

Key Responsibilities

• Lead the QA strategy and execution across multiple banking applications including core banking, mobile banking, internet banking, and payment and regulatory systems
• Manage Functional, Integration, Accessibility, Compatibility, Regression testing activities at program/tribe level
• Collaborate with business analysts, developers, and other teams to ensure test coverage of business-critical and regulatory scenarios
• Oversee test automation initiatives using industry-standard tools and frameworks
• Ensure traceability of test cases to business and regulatory requirements and for audit, Sox, Risk controls
• Manage defect lifecycle and ensure timely resolution of issues
• Prepare and present test metrics, risk assessments, and quality reports to senior stakeholders
• Coordinate with external vendors and third-party systems for end-to-end testing
• Ensure testing processes comply with internal audit and external regulatory standards
• Develop a team of internal and external test engineers

Qualifications

• Degree in STEM or higher
• 8+ years of experience in software testing, with at least 4 years in as test manager role.
• Proven experience in banking or financial services domain
• English C1 level
• ISTQB Advanced Test Manager Level certification or equivalent

Preferred Skills

• Experience with test automation tools and test management platforms (e.g., Azure DevOps Test Plan)
• Familiarity with Agile, DevOps, and CI/CD practices
• Excellent communication and stakeholder management skills
• Experience with testing APIs, microservices, cloud-based banking platforms
• Knowledge of business and operational processes of the bank
• Manage teams and people
• Build relationships and care network management

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working

• Competitive base salaries and performance based bonuses

• Diverse cultures & Innovative mindsets

• International Environment

• Commitment to sustainability

• Lots of training development opportunities to help you grow

• Lots of moments dedicated to physical and mental well-being

• A special day off when it is your birthday: we call it #doyourbirthday!

• And of course we can’t forget: free water & coffee at the office! 

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder ⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.

• Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com

• No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

If you suspect suspicious activity, report it immediately. Your safety matters to us.