At ING we are looking for Compliance Quality Assurance Specialist

We are looking for a talented and enthusiastic Compliance Specialist to join our Quality Assurance Team of the Compliance Function.

The responsibility of this team is to run local quality assurance activities that include Second Line Monitoring (SLM) Independent Testing activities (incl. Key Control Testing), QA Thematic Reviews, QA Continuous Monitoring and Process Reviews, as well as contributing to Business Line or Group QA-driven initiatives. The outcomes of the QA activities play a key role in bringing the Compliance function and the 1st line to the next quality level.

You will hierarchically report into the local Lead of Quality Assurance

Your key responsibilities:

As a CQA Compliance specialist you will:

You manage and monitor the progress and status of the annual Compliance Monitoring plan, coordinating a robust reporting process.

You perform quality assurance processes on two different fronts:

independent testing of the 1st and 2nd line monitoring so to assure the quality of the controls in place, and

independent review of the compliance processes on a risk-based approach through thematic, process and continuous QA.

You execute tests/reviews and elaborate results from different Key Control Testing (KCT) and QA initiatives and provide consolidated reporting to Business Line Compliance and Group Compliance, as required and in line with Compliance Monitoring and QA methodology, processes and formats.

You are responsible to perform a priority assessment and to contribute to a local Monitoring Plan which includes KCT SLM Testing and QA activities, the execution of the plan and the articulation of areas of improvement and best practices (QA activities include: Thematic Review, Continuous Monitoring, and Process Reviews).

You are responsible to conduct the Compliance Charter & E2E Framework review at local level (e.g., branch implementation of Compliance framework pillars), report observations, best practices to branch management (e.g., CEO, HoC) and local Compliance.

You provide QA related input for the NFRC, NFRD and other committees and reportings.

The QA activities use a variety of methods and techniques in line with the QA guidelines established by the Group Compliance QA team, including an increasingly use of data analysis and reporting automation tools.

You implement and use the QA dedicated ING tool in relation to the QA activities.

You share and spread the lessons learned gained from the performed reviews.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

Essential Skills

Design and production of reports and dashboards using Power BI, ensuring clear visualization of QA results and compliance metrics.

Automation of workflows and reporting processes through Power Automate, improving efficiency and reducing manual tasks.

Experience developing automations or reports that support QA, compliance, or risk management activities.

Familiarity with analytical tools and methodologies for continuous improvement and early risk identification.

Valuable Skills

Advanced data analysis and modeling leveraging Knime, supporting thematic reviews and continuous monitoring with robust insights

Ability to translate complex data results into clear narratives for presentation to various stakeholders.

Ability to integrate data from multiple sources and create dynamic, interactive reporting solutions for stakeholders.

Your profile

You are an Orange Code ambassador, with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and the drive for always being a step ahead;

You are proficient with Microsoft Excel and other Microsoft Office applications.

You have excellent stakeholder management and influencing skills;

You are a forward looking, strategic thinker

You inspire, motivate and help others to succeed

You are an energetic, motivating person who can work as part of a multidisciplinary team;

You work independently, think and act out of the box and take accountability;

You are a team player; you trust others and can be trusted;

You stimulate cross-border interaction and alignment

You give and ask constructive feedback

How to succeed

You are an experienced senior professional with a 3-6 years in Compliance or Audit area (e.g., compliance, audit, risk function);

Background in Investment products will be valued;

You have experience in Big4;

You hold a university degree;

You have relevant knowledge of the risks and processes within Financial Crime Compliance, Organisational and Conduct Compliance, and Employees Compliance and Ethics;

You have an investigative mindset, with an understanding of audit methodologies;

You have (data) analytical skills and sound judgement;

You have a ‘can do’ mentality and are able to embrace challenges in a fast changing and complex environment;

You have an excellent level of Spanish and English (verbal/written);

You are a team player with strong interpersonal skills who is able to operate in a diversified and multicultural work environment

You are flexible and adaptable to changes that might occur in the monitoring process.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!