Data Analyst - Communications Orchestration and Reporting

Are you passionate about turning complex data into meaningful business insights?We'relooking for a commercially mindedData Analystto partner with Product, Marketing and Customer teams to measure campaign performance, optimise communication strategies and influence decision-making through data-driven recommendations.

This role sits at the intersection of analytics, campaignmanagementand stakeholder engagement, requiring someone who can confidently analyse data, tell compelling stories throughvisualisationandadvisethe business on what actions to take based on robust statistical evidence.

What You'll Do

• Analyse and integrate data from multiple sources to measure campaign performance, customerengagementand communication effectiveness.

• Perform complex data wrangling, cleansing and transformation to deliveraccurate,reliableand actionable insights.

• Develop dashboards and data visualisations that bring data to life and help stakeholders understand performance trends and opportunities.

• Present insights and recommendations to Product Owners, Marketingteamsand senior stakeholders, clearly communicating how campaigns are performing.

• Use statistical analysis to advise on campaign strategy, targeting and communication parameters, including recommendations on why initiatives should or should notproceed.

What We're Looking For

• Proven experience in data analytics roles supporting campaigns, marketing, customercommunicationsor CRM environments.

• Advanced SQL skills, strong Tableau (or similar visualisation tool) experience, andproficiencyin Python,Ror another scripting language.

• Excellent technical capability in data wrangling, analysis and working with large, complex datasets from multiple sources.

• Strong statistical and analytical skills, with the ability to translate findings into practical commercial recommendations and influence decision-making.

• Exceptional communication and stakeholder management skills, with experience partnering across Product,Marketingand business teams to deliver data-driven outcomes.

Ifyou'resomeone who enjoys combining technicalexpertise, data storytelling and commercial influencetoshape customer communications and drive better business outcomes,we'dlove to hear from you.

What’sin it for you?

• Discounted ING Health Insurance

• AnadditionalRest Day tosupport your wellbeing

• AnIMPACT dayto volunteer onapproved sustainability activity

About Us

At ING,we’reall about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communitieswe’reproud to support. Joining ING means stepping into an environment where your individualityisn’tjust welcomed -it’scelebrated.We’vebuilt a culturethat’sfun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. 

Whetheryou’retaking ownership of exciting projects,thinking outside the box, or working with global colleagues,you’llfind ING is the kind of place where growthisn’tjust a possibility;it’sa promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace,you’llfeel the difference in how we value and champion our people. 

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, ifyou’reinterested butdon’tmeet all the criteria, we encourage you to apply.We’reinvested in fostering adiverse and inclusive workplacewhere everyone feels like they belong.We’reyour allies in helping you do your thing during the recruitment process, so let us know if yourequireany support or adjustments when you apply. Let us know ifyou’dlike tochatwith anLGBTQ+Confidential contact. 

Soundlike your kind of vibe? Wecan’twait to hear from you!