Product Owner / Customer Journey Expert – OneApp Capabilities

Within the Global Customer eXperience (GCX) tribe, we are on a mission to scale our digital and assisted channels across all markets with a best-in-class experience. The OneApp Capabilities squad plays a crucial role in shaping the future of OneApp: the Mobile Banking platform that powers digital experiences across multiple ING countries.

We’re looking for an experienced Product Owner (PO) / Customer Journey Expert (CJE) with a strong affinity for IT delivery in mobile banking to help us bring OneApp Capabilities to the next level. If you are passionate about building scalable digital solutions and enjoy aligning with diverse stakeholders across the world – this might be your next challenge.

Context
The OneApp Capabilities squad is part of the Channel Frontend product, which is at the heart of ING’s global Mobile Banking app, Web channel and Assisted Channels. It supports multiple ING retail markets, such as the Netherlands, Belgium, Italy, Romania, Australia, Germany, etc. Other product teams within our tribe, and across ING, build their features on top of these shared platforms.

As PO/CJE in the OneApp Capabilities squad, you’ll help define and deliver mobile capabilities that enable top-notch digital experiences across markets. The squad consists of 2 CJEs and 4 mobile engineers (iOS & Android) working from Amsterdam. Together, the team integrates global tech components (e.g. SDKs) into the app, delivers global capabilities – while ensuring reliable releases, high software quality, and the ability to scale OneApp globally.

What you’ll do

• Drive continuous improvement of the OneApp platform aligned with evolving business needs
• Act as the bridge between business, IT, and product teams to deliver app capabilities
• Translate the voice of internal customers (product teams across countries) into clear, actionable requirements
• Manage and prioritize the backlog, safeguarding the roadmap and delivery progress and timelines
• Coordinate changes and upgrades by collaborating closely with other CJEs, engineers, and architects (in and outside our tribe)
• Manage complex stakeholder landscapes across multiple countries and domains
• Contribute to the strategic direction of OneApp by identifying and acting upon opportunities for scalable app capabilities

What you’ll bring

• Proven background in digital product delivery (customer journey design and/or business analysis) and project management
• Tech-savvy mindset—comfortable working closely with mobile engineers and understanding technical concepts
• Familiarity with Agile, Scrum, or PACE methodologies
• Excellent stakeholder management skills—able to align diverse interests and drive decisions
• You work and communicate in a structured way (written and verbal) and are fluent in English

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

We offer an exciting job in a small team of experienced professionals that puts you in the center of the execution of ING Bank NL’s ESG strategy. The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

Ready to apply?
Do you want to shape the future of digital banking? Apply now and join a team that’s building the foundation for tomorrow’s digital experiences. For questions, please contact the recruiter.