Business Analyst- PSS SEPA Direct Debits@ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

The Mission

At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter.

PSS as service provider for payments and settlement services.

Payments are indispensable to and an integral part of our lives as individuals, as businesses and to our organisation. ING’s Payment and Settlement Services (“PSS”) is a professional services provider in payments, settlements, and open banking. PSS is building a global payments platform to consolidate all of ING’s payments volumes resulting in cost-efficiency for ING and a more strengthened and centralised control environment for payments. PSS is an independent unit within ING’s COO domain, reporting directly into ING’s COO. PSS is a Business Services oriented organisation. To deliver on our ambitious roadmap, we have organised ourselves into a strong strategic and commercially focused organisation around our services.

Currently we are looking for a Customer Journey Expert within the SEPA Direct Debits area.

PSS works according to Agile principles in self-organizing teams. Together with other CJE’s you have an end-to-end responsibility for the running and developing the SEPA Direct Debit Service. 

Your day to day

• Maximizing business value through ordering and prioritizing the product backlog features and stories;
• Actively involved in the creation of Epics, Features, User Stories and Tasks;
• Build and maintain strong relations with important key-stakeholders (Risk, Legal, Compliance, Audit, service consumers, service providers, Finance, Tax, Sales);
• Solve impediments encountered in the development of the Service;
• Active and timely Backlog management in collaboration with business and other IT stakeholders, with the ability to adapt quickly to impediments and challenges;
• Ensuring that functional and non-functional requirements are defined and met. Non-functional requirements include, but are not limited to security, resilience, performance, contractual, legal and compliance requirements and obligations; 
• Be in control regarding Risk and Compliance;  
• Create a solid base with your development and operations team.

What you’ll bring to the team

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

• 5+ years experience in Agile environments in a corporate set-up and guiding multiple on and offshore teams;
• 3+ years experience in SEPA Direct Debits and or SEPA Payments in a banking environment;
• Excellent in English; 
• You are pro-active, excellent team player and have a natural drive to act and deliver results on time;
• Take initiative, work accurately and in a structured and disciplined manner, have patience and resilience to handle setbacks; 
• You are highly self-organizing, pragmatic, and always seek opportunities to improve your work;
• Have a sharp eye for details, while not losing the overall picture.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).