Product Owner GCDM @ING Hubs

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

The Mission

Our Global Customer Data Management (GCDM) Tribe contributes to the ING strategy by delivering customer data services which can be globally integrated into the mobile, web and assisted channels of our consuming entities: ING Retail, Business Banking and Wholesale Banking. The Tribe is globally organised, with over 160 people working in Amsterdam, Manilla, Bratislava, Bucharest and many more ING countries.

The Tribe consist of three different domains, strongly engrained with architects and engineers and supported by a CoE customer data management.

·Individual, organisation and user access (party) data management

·Mandates and permissions data management

·Supporting Digital products & Platform digital products

In the Party Data Management Domain we are searching for a Product Owner to join one of our feature squads responsible for delivering a suite of global data services to manage, validate and govern data related to individuals and organisations. These services include a front-end backend components, and are delivered on our platform OnePAM.

What are we looking for?

A data, delivery and customer obsessed colleague who embraces change in a fast-paced, dynamic and international environment, contributing to our ambition to ensure that all Retail, Business Banking and Wholesale Banking customers have ONE customer experience within ING, irrespective of the products, channels or segments they are using.

Your Day to Day

As Product Owner, it will be your responsibility to deliver global customer data services that enable business processes to manage, validate and govern data attributes that describes individuals and/or organisations, their identity, legality and contractual agreements.

Main Duties and Responsibilities of Role:

·Develop requirements and cooperate with engineers (a.o. process- & data mappings, feature files, sequence diagrams, swaggers) throughout the product development in the form of Epics, Features and Stories;

·Facilitate refinement sessions to clarify and size requirements; in your own squad, but also in ING entities around the globe;

·Co-create the product vision and roadmap with the planning of product features (logical slices that represent business value), including coordination with other interdependent teams and communication with stakeholders to set the expectation for delivery of new features;

·Organise and facilitate design sprints and refinement sessions to clarify and size functionality.

·Manage stakeholders across countries to ensure re-usability of the services

·Co-write software development specifications and test cases where applicable

·Apply techniques such as: customer journey mapping, business process management, analyses to identify customer delights, requests, and challenges

·Participate in daily scrums with the team to help ensure that work gets delivered according to plan

·Provide high quality service & support to (internal) consumers of your services

What you’ll bring to the team

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are resilient and have the ability to navigate ambiguity. You are a naturally collaborative person who listens and invests in others to achieve common goals. You like to connect people and clear communication is a matter-of-course. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Product Owner in our team, you bring customer data knowledge and process management experience to ING. You further have:

·a master’s or bachelor’s degree, preferably within the area of Business administration, Business IT & Management or Information Management

·a minimum of 5 years’ experience in customer data, customer onboarding and organization structures

·relevant experience in product management, software (API) development, business analysis & change management, consultancy

·experience and ability to work within an application development team

·the capability to master complex materials and translate them into understandable content

·curiosity and drive to understand the ING IT landscape and solutions offered

·a strong customer focus and are eager to continuously engage with customers and colleagues to actively incorporate their feedback.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on ourwebsite (make sure to scroll until you reach the Data Protection section/ Candidates tab).