Challenger Temporal

Challenger – Temporary

Transformation Office | Challenger Support Team

Your role and work environment

Do you believe that strong Challengers are built through shared practices, operational excellence, and smart enablement?

As a Challenger – Temporal, you will be part of the Challenger Support Team, a central capability within the Transformation Office, with a clear mission:

Empower Challengers to act as true Strategic Partners by centralizing best practices and providing hands-on operational support.

Enable Tribes without an assigned Challenger to scale effectively by receiving practical, structured assistance aligned with Transformation Office standards.

This is a hands-on, enabling role focused on execution, coordination, and operational leverage, supporting the broader Challenger community and the delivery ecosystem.

Your key responsibilities

Support Challenger enablement initiatives led by the Glow Team, contributing to solutions that reduce Challenger workload through automation, AI agents, and process optimization.

Organize and facilitate the weekly Challenger coordination sessions (Challenger Weekly Session), ensuring clarity, structure, follow-up, and shared alignment.

Accompany delivery teams in adopting and adhering to Transformation Office backlog management best practices, including Golden Rules, Definition of Ready (DoR), and related standards.

Provide analytical and operational support to the Challenger team, including data analysis, feedback collection, and preparation of insights required to support TO objectives.

Deliver Challenger service catalogue activities in areas of the bank where no dedicated Challenger is assigned, ensuring consistent application of TO practices.

Actively participate in Transformation Office dynamics and processes, contributing to shared ways of working, coordination forums, and continuous improvement initiatives

How this role creates impact

You multiply the impact of Challengers by removing friction, standardizing practices, and reinforcing execution discipline.

You bring consistency and quality to transformation practices across tribes and areas without direct Challenger coverage.

You help convert frameworks, principles, and intentions into concrete, repeatable execution.

You are a strong fit if you…

Thrive in structured, operational, and enabling roles and enjoy making complex systems work better.

Are comfortable working behind the scenes to amplify others’ impact, without needing positional authority.

Combine analytical thinking with execution discipline.

Are organized, proactive, and reliable in coordinating forums, processes, and follow-ups.

Can engage confidently with Challengers, delivery teams, and Transformation Office stakeholders.

Are comfortable navigating agile delivery environments and operational rhythms.

What we’re looking for

Bachelor’s or Master’s degree.

Solid understanding of agile delivery concepts, backlog management, and basic portfolio or OKR logics.

Experience supporting transformation, delivery, or change initiatives in complex environments.

Strong analytical and data-handling skills, with the ability to turn inputs into usable insights.

Good facilitation and coordination capabilities.

Clear, structured communication skills.

Fluency in English; Spanish is a strong plus.

What you’ll gain

Exposure to a high-impact transformation ecosystem within the bank.

Hands-on experience supporting Challengers, Tribes, and the Transformation Office.

A strong foundation in enterprise-scale transformation practices.

The opportunity to grow towards more strategic roles by mastering execution, enablement, and system thinking.

Join us if you believe that execution and engagement are not trade-offs, but two forces that fuel real transformation.

As a Challenger, you’ll help ING shape the future—through action.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.

Job Application Safety Reminder

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
• Check the sender’s email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
• No payments or banking details will ever be requested: If someone asks for this information, it’s a scam.

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