Super Circle Lead, Transaction Monitoring and Screening

Within the FCFP Delivery and Shared Services, we are organized in different areas: FCFP Delivery Tribe, Transaction Monitoring, Screening, Controls, Remediation and Expertise roles and the supporting functions.

As a Super Circle Lead you will be responsible for a predefined scope (segment, product or customer journey) in ING Hubs Philippines. The primary purpose of the role is to ensure that ING has a state-of-the-art TM and Screening practices in place and is effectively and efficiently managing the risk and operations of said scope

Transaction Monitoring comprises of retail and wholesale banking segments, along with rules based alert handling and network based alert handling. Screening journeys comprises of Name Screening, Adverse Media Screening and Transaction Screening. As Super Circle Lead you will be responsible for one, or a combination of the following:

• Accountable & responsible as service provider for service performance for respective scope, which includes timely and qualitative reviews and investigations, ensuring sustainable SLA/KPI/KRI levels
• Hierarchical management of ~150 – 300 FTE (depending on complexity and maturity of the process), with Circle Leads as direct reports
• Own delivery of key initiatives across the Super Circle, ensuring alignment with enterprise priorities and FCFP strategy
• Together with TM and Screening Services lead formulate & implement strategy for talent development, craftmanship & capability build locally, across Super Circles and Hubs where applicable.
• Managing of key stakeholders across geographical and organizational boundaries
• Contribute to (strategic) change & transformation initiatives in line with global and country roadmaps, both in terms of processes, organization and culture
• Accountable for promoting a continuous improvement mindset and idea generation leading to improved processes.
• Ensuring compliance with the rules and procedures prescribed by Risk and Compliance (incl. business continuity and NFR), and responsible for support of internal and external audits.
• Part of the local FCFP Delivery and Shared Services management team

This role reports to the FCFP Head of Delivery and Shared Services in the Philippines.

How to succeed & who we are looking for.

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• 10+ years relevant work experience in running large international operational functions with a strong knowledge of Wholesale and/or Retail Banking products
• Leadership experience, preferably as manager of managers: 5 years as a minimum (performance and workload management, staff recruitment, leading team meetings and 1 to-1s, setting KPIs),
• Proven leadership competencies and you have demonstrated your self-awareness, global perspective, decision quality and your ability to manage complexity, collaborate, drive engagement, ensure accountability, drive results, build effective teams and instil trust.
• You have 5+ years in KYC/Compliance or related functions, with strong preference for TM or Screening operational experience, leading both onshore and offshore teams.
• Ability to cooperate with senior stakeholders in countries and global head office
• You have a strong experience in a working in a complex global matrix organization, with ability to interact with and drive progress amongst senior stakeholders
• Proven profound understanding of data, demonstrated digital and technological savviness, solid affinity with advanced analytics and artificial intelligence and can use that to optimise the services
• Proven profound communication, convincing and advisory skills with the ability to work at all levels in the organization
• Proven track record in strong controls’ environment and successful experience of interactions with Regulators
• Significant experience in running large complex programs and process reengineering
• You have an academic degree
• You have an accreditation or certification in FEC, FATCA, CRS, ESR or AML expertise areas.
• You have excellent interpersonal and organizational skills
• Fluent in English speaking and in writing.
• Willing and able to travel as per business need