Senior Data Analyst - Mortgages

REQ-10118505
03/08/2026
Data Analysis
Brussels, Belgium
ING Bank

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Your new role & work environment

Within Tribe Home, we support customers in key life moments such as buying, renovating or refinancing their home. Mortgage lending is a core anchor product in the banking relationship and a key advisory moment.

As data analyst mortgages, you are part of the Strategy, Value proposition and Sales Performance team within the Tribe.

This team is responsible for

market insights and the commercial strategy for mortgages, balancing volumes, margins and RoE
monitoring the product mix and portfolio, as well as steering the conversion in the customer journey
monitoring and steering the conversion in the customer journey.
designing and steering the sales orchestration
challenging the pricing grid to maximize conversation and profitability.
defining and prioritizing the value proposition roadmap

Your Scope & key responsibilities

You will:

Support market insights as well as production and portfolio monitoring to monitor the success of the commercial strategy
Design build and maintain, sales dashboarding and reporting covering the scope of Record Credits and ING Mortgages
Apply advanced analytical skills, capabilities, and techniques to execute in-depth analysis on our customer data
Communicate insight and recommendations to your stakeholders: apply visualization techniques, adapt storyline and message to the needs
Execute campaign targeting and design to achieve commercial objectives, analyse campaign performance with recommendation for optimizing

How to succeed

We are looking for a mature analyst who combines strong analytical skills with commercial acumen, helping the tribe optimise digital customer journeys, improve conversion, monitor sales performance and drive data-informed product decisions.

More specifically, we are looking for someone who:

Holds a Master's degree or has equivalent relevant professional experience.
Has hands-on experience with data visualization and reporting tools such as Power BI or Cognos.
Has experience monitoring and analyzing (digital) sales KPIs, business performance metrics, and customer funnel analytics.
Demonstrates expertise in customer segmentation, targeting, and personalization strategies.
Possesses strong business acumen and can translate data-driven insights into commercial opportunities, product improvements, and enhanced customer value.
Is proactive in identifying opportunities, challenging assumptions, and independently driving recommendations that improve business performance.
Has a genuine interest in following developments and trends within the Belgian and broader European lending markets.
Has experience working in Agile product teams and collaborating in cross-functional environments.
Is currently residing in Belgium and holds an EU passport or a valid work permit (where applicable) and is fluent in English. Knowledge of Dutch and/or French is considered a strong asset.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:

An attractive gross salary, depending on your job category and professional experience.
Flex Budget
20 statutory holidays, plus an additional 9–11 days of annual leave, 1 regional public holiday, and 4 bank holidays
Profit Sharing
Reimbursement of your train or bus pass
Telephone subscription and internet allowance
Pension Plan
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues

We redefine banking. What about you?

We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that! Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions or want to apply directly?
Should you have any questions, please contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We are looking forward to meeting you!

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Your place of work Explore the area

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Sandra de Klerk

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.