AI Analyst

REQ-10119032
30/07/2026
Customer Operations
Makati City, Philippines
ING Hubs

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AI Analyst

Help Shape the Future of AI at ING

Artificial Intelligence is changing how businesses work, make decisions, and create value. At ING,we'relooking for an AI Analyst / Consultant who can connect business challenges with innovative AI solutions and help stakeholders unlock the full potential of Generative AI.

Role Summary

As an AI Analyst / Consultant, you will play a key role inidentifying, designing, and delivering AI solutions that address business opportunities across Wholesale Banking. You will work closely with stakeholders to understand challenges, assess use cases, and translate business requirements into scalable AI solutions.

About the Team

Our AI team partners with business leaders, technology specialists, and transformation teams toidentifyopportunities where AI can make work simpler, smarter, and more impactful.

What You'll Do

• Facilitate workshops to identify and assess AI opportunities
• Analyze business processes and recommend AI-driven improvements
• Translate business requirements into functional and technical solution designs
• Advise stakeholders on Intelligent Automation, Microsoft 365 Copilot, and Copilot Studio
• Develop business cases, value assessments, and supporting documentation
• Track benefits realization and performance metrics
• Support AI adoption and change management initiatives

Required Skills & Experience

• 4–8 years of experience in consulting, business analysis, automation, or process improvement
• Strong analytical and problem-solving skills
• Familiarity with Generative AI, prompt engineering, and AI-powered productivity tools
• Understanding of LLMs, grounding techniques, and context management
• Knowledge of Microsoft 365 Copilot and Copilot Studio
• Strong stakeholder management and communication skills

What We Offer

Work on meaningful AI initiatives, collaborate with experienced professionals, gain exposure to cutting-edge technologies, and help shape AI adoption across the organization.

How to Apply

Apply through the ING Careers site andsubmityour application through Workday.

Equal Opportunity

Don't meet every qualification? We encourage you to apply anyway.Great talentand potentialdon'talways fit neatly into a checklist.

Job Application Safety Reminder

• Apply only through official ING platforms and Workday.
• Communications will come from @ing.com and/or @myworkday.com.
• ING will never request payments or banking details during recruitment.

About ING

With 65,000 employees and operations in approximately 40 countries, ING empowers people to stay a step ahead in life and in business. Join us and help shape the future.

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.