Global M365 Collaboration Engineer

REQ-10096252
22/05/2025
IT Engineering
Makati City, Philippines
ING Hubs

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Key Responsibilities

Microsoft Teams Management: Configure, manage, and support Teams, including Teams Compliance recording. Ensure the platform meets organizational needs and compliance standards.
SharePoint Online Administration: Oversee the administration and security of SharePoint Online, managing permissions, workflows, and optimal performance.
Recording Tools Expertise: Administer and support integration with Luware and Verint recording tools, ensuring compliance with regulatory requirements.
First Line Risk Work: Handle administrative and documentation tasks related to IT risk. Review vulnerability reports and access management activities; evaluate and review SOC2 reports.
Collaboration & Support: Work with IT, facilities, and business stakeholders to troubleshoot and resolve issues related to Microsoft 365 services.
Documentation & Training: Maintain configuration documentation and provide training and support for end users and internal teams.

Key Capabilities/Experience

Microsoft 365 Knowledge: Expertise in Teams and SharePoint Online, including Teams Compliance recording.
Tool Integration: Experience with Luware and Verint recording tools.
Problem Solving: Strong analytical and troubleshooting skills.
Collaboration Skills: Ability to work effectively in cross-functional teams and support global users.
Compliance Understanding: Familiarity with security, compliance, and risk standards in enterprise environments.

Minimum Qualifications

Educational Background: Bachelor’s degree in information technology, Computer Science, or a related field.
Experience: Minimum of 5 years of work experience on the related role
Technical Knowledge: Strong understanding on different digital workplace tools.
Problem-Solving Skills: Ability to identify potential risk and develop effective solutions to mitigate them.
Certifications: Relevant certifications such Teams Administrator Associate, Security, Compliance and Identity Fundamentals, or similar certifications is a plus.

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.